If you’re not happy with something you purchase from us, for any reason, you can return it to us for free within 28 days of receipt. Items must be unworn, unwashed, and in their original condition with all tags, seals and labels intact for lingerie, toys and accessories.
There are a few things we can’t exchange or refund:
- All sex toys, where the packaging/box has been opened or the security seal removed or broken, unless the item has been returned to us and on inspection is found to be damaged or faulty and is still within warranty;
- Lingerie, which has been worn, or where the hygiene seal, tags, or labels have been damaged or removed;
- Hosiery, which has been worn or where the seal is broken;
- Items purchased as part of a set, but which have been returned separately or as an incomplete set;
If you’ve received damaged or faulty items, or you are returning any items from Europe or USA, please contact us at info@jadoremoishop.com for information on how to return these to us. Returns are FREE – UK only
Returning your items to us (UK only) for a refund or exchange is free:
*Print the label at home, or scan the QR code at the Post Office who’ll print it for you.*
