Your tracking number is shown in your order dispatch email.

To see the status of your order, please follow the tracking order link to the Royal Mail website in the email we sent you.
If you are a J’adore Moi account holder and you were logged in when you placed your order, the tracking code will also display in the Order History section of your account page.

If the parcel has not arrived 6 days after you had expected it to, please contact us at info@jadoremoishop.com and we will help to find a solution.

If you’re not happy with something you purchase from us, for any reason, you can return it to us for free within 28 days of receipt. Items must be unworn, unwashed and in their original condition with all tags and labels intact for lingerie, and all seals intact for toys and accessories.
There are a few things we can’t exchange or refund:

• All sex toys, where the packaging/box has been opened or the security seal removed or broken, unless the item has been returned to us and on inspection is found to be damaged or faulty and is still within warranty;
• Lingerie, which has been worn, or where the hygiene seal, tags or labels have been damaged or removed;
• Hosiery, which has been worn or where the seal is broken;
• Items purchased as part of a set, but which have been returned separately or as an incomplete set;

If you’ve received damaged or faulty items, or are returning items from Europe or USA, please contact us at info@jadoremoishop.com immediately on how to return these to us.

Returning your items to us for a refund or an exchange is free for UK only:

* Print the label at home, or scan the QR code at the Post Office who’ll print it for you.

All orders are sent discreetly in plain packaging

Delivery cost and options – To Europe 7 Working Days DPD or Royal Mail £14.95

Delivery cost and options – To USA 7-10 Working Days DPD £24.95

Delivery costs and options – To UK (We use Royal Mail Tracked Delivery)
Service Delivered Cost
Standard 3-5 Working Days £3.99 or FREE over £50
Next Day Next Working Day £5.95
Please note: Working days don’t include Saturday, Sunday or UK Bank Holidays
Standard Delivery – £3.99
* Orders placed before 6pm will be delivered within 3 working days.
* You’ll receive email/SMS* notifications from Royal Mail (*if you’ve signed up to receive them) with updates on your order. Royal Mail will let you know your parcel is out for delivery on the morning that it’ll arrive:
* If you’re not going to be in when they deliver, you can arrange:
* Another date for delivery
* For Royal Mail to deliver to your local Post Office or Customer Service Point (Delivery Office) instead via the Royal Mail app, website, or the notification email/text they sent you.
* You’ll receive email/SMS notifications from Royal Mail (if you’ve signed up to receive them) with updates on your order. Royal Mail will let you know your parcel is out for delivery on the morning that it’ll arrive.
* If they can’t deliver, they’ll send you an email/SMS* ‘something for you card’, as well as putting one through your letterbox;
* If they’ve delivered to a neighbour, they’ll tell you the name and house number;
* Or, they’ll let you know if they’ve delivered to your Safeplace (if you’ve given one to Royal Mail)
* Delivery excludes Saturdays, Sundays and Bank holidays
* For some postcodes, our Standard Delivery service can take longer to arrive: BT, GY, HS, IM, JE, KW, ZE2 and ZE3.
Next Day Delivery – £5.95
* If you’re not going to be in when they deliver, you can arrange:
* Another date for delivery
* For Royal Mail to deliver to your local Post Office or Customer Service Point (Delivery Office) instead via the Royal Mail app, website, or the notification email/text they sent you.
* Order before 6pm for delivery the next working day.
* Royal Mail’s next day service successfully delivers 95% of all orders within a day, but sometimes it may take a little longer.
* You’ll receive email/SMS notifications from Royal Mail (if you’ve signed up to receive them) with updates on your order. Royal Mail will let you know your parcel is out for delivery on the morning that it’ll arrive:
* If they can’t deliver, they’ll send you an email/SMS ‘something for you card’, as well as putting one through your letterbox;
* If they’ve delivered to a neighbour, they’ll tell you the name and house number;
* Or, they’ll let you know if they’ve delivered to your Safeplace (if you’ve given one to Royal Mail).
* Sundays and Bank Holidays are excluded in delivery and despatch days.
* Please note, while nearly all our parcels are delivered on time, it’s not a guaranteed service and you don’t need to sign for your order.
* For some postcodes, our next day delivery service can take longer than 1 working day to arrive: AB, BT, DD9,10,11, DG5-9, FK17-21, GY, HS, IM, IV, JE, KW, KA27-30 KY10, 14-16, PA20-38, 41-49, 60-78, 80, PH5-9,11-13,15-26, 30-50, Isle of Man (PO30 – 41) TD5, 15, Isle of Scilly (TR21-25), ZE

Try these quick tips to solve common problems

For all battery operated toys try new batteries & double check that they are in the right way. Be sure to always remove batteries when your toy is not in use. Some toys may drain the batteries if you leave them in while not in use so take them out when you store your toy away. Check that you have the right batteries, different toys take different batteries. We don’t recommend the use of rechargeable batteries in any of our toys. Some vibrators, especially bullets, are supplied with the batteries already inserted. These often have a small paper disc in the battery compartment that needs to be removed before you can turn the vibrator on.

If your toy is rechargeable make sure that you have charged it for the recommended time. Some toys can take up to 24 hrs to fully charge. Normally with a rechargeable toy the light flashes during charging and then a solid light indicates when it is fully charged.

If none of that has done the trick, we’re very sorry! Please contact us at info@jadoremoishop.com we’ll be happy to help.

We deliver to UK, Europe & USA.

We ship all orders in a plain brown boxes or plain envelopes so nobody will know what’s in your package.

We have payment options to suit everyone.
You can pay by credit or debit card – we accept Visa & MasterCard.
You can also pay via Paypal (pay in 3)

Please contact us immediately at info@jadoremoishop.com after placing your order if you wish to change or cancel it.
If your order has been shipped by the time you contact us, you are able to easily return the item to us for free.

Absolutely! You can read more about how we keep the J’adore Moi site safe for you to shop in our Privacy policy.